Ochsner Health is the leading nonprofit healthcare provider in the Gulf South. Ochsner inspires healthier lives and stronger communities through our mission to serve, heal, lead, educate and innovate.
Ochsner Abrom Kaplan Memorial Hospital recognized among nation’s top performers for patient satisfaction
Named a 2026 Best Practice Recipient by The Chartis Center for Rural Health and National Rural Health Association
KAPLAN, La. - Ochsner Abrom Kaplan Memorial Hospital has been recognized as a 2026 Best Practice Recipient for Patient Satisfaction by The Chartis Center for Rural Health and the National Rural Health Association (NRHA). The designation places the hospital among 20 critical access hospitals nationwide honored for excellence in patient experience.
The recognition is based on the Chartis Rural Hospital Performance INDEX, which evaluates hospitals across multiple areas, including quality, outcomes and patient experience.
A Best Practice designation in patient satisfaction is based on performance across all 10 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) domains. Ochsner Abrom Kaplan Memorial Hospital recognition for its performance in patient satisfaction highlights the team’s commitment to delivering positive and compassionate patient experiences.
“We are incredibly proud of our physicians and staff who work every day to provide compassionate, high-quality care to our community,” said Jennifer Gerard, hospital administrator and assistant vice president of nursing at Ochsner Abrom Kaplan Memorial Hospital. “This recognition reflects our commitment to putting patients at the center of everything we do.”
“NRHA is committed to ensuring our members have the best information to manage their hospitals,” says Brock Slabach, NRHA chief operations officer. “We’re pleased to recognize the accomplishments of these rural hospitals.”
About Ochsner Lafayette General
Ochsner Lafayette General has more than 5,500 employees and serves 220,000 patients per year. The organization includes Ochsner Lafayette General Medical Center (Ochsner LGMC); Ochsner Lafayette General Orthopedic Hospital; Ochsner Lafayette General Surgical Hospital; Ochsner St. Martin Hospital; Ochsner University Hospital & Clinics (Ochsner UHC); Ochsner Acadia General Hospital; Ochsner Abrom Kaplan Memorial Hospital; Ochsner American Legion Hospital; and several clinics, urgent cares and professional centers. Ochsner LGMC is the only Level II Trauma Center in Southwest Louisiana. Both Ochsner LGMC and Ochsner UHC are major teaching hospitals, providing graduate medical education across many disciplines. To learn more, visit Ochsner.org/Lafayette.
About NRHA
NRHA is a nonprofit organization working to improve the health and well-being of rural Americans and provide leadership on rural health issues through advocacy, communications, education, and research. NRHA’s membership is made up of diverse individuals and organizations from across the country, all of whom share the common bond of an interest in rural health.
About Chartis
Chartis is a comprehensive health care advisory firm dedicated to helping clients build a healthier world. We work across the health care continuum with more than 900 clients annually, including providers, payers, health services organizations, technology and retail companies, and investors. Through times of change, challenge, and opportunity, we advise the industry on how to navigate disruption, pursue growth, achieve financial sustainability, unleash technology, improve care models and operations, enhance clinical quality and safety, and advance health equity. The teams we convene bring deep industry expertise and industry leading innovation, enabling clients to achieve transformational results and create positive societal impact. For more information, visit www.chartis.com.