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Ochsner Health environmental services technician earns national recognition
Rose Sterling honored with Cintas’ 2024 ‘CAPE’ Award
BATON ROUGE, Louisiana – Ochsner Health is proud to announce that Rose Sterling, an environmental services technician with Ochsner Medical Center – Baton Rouge, is a winner of the 2024 Cleaning to Advance the Patient Experience, or CAPE, Awards presented by Cintas Corp.
Cintas’ annual CAPE Awards honor environmental services technicians on the frontlines of keeping hospitals and healthcare facilities clean and safe for employees, patients, residents and visitors.
“This is a tremendous honor for Rose and everyone at Ochsner,” says Chuck Daigle, president and CEO of the Ochsner Baton Rouge region. “Maintaining a clean environment is critical for any healthcare facility. Our environmental services team does an outstanding job, and Rose’s CAPE award is well deserved.”
Nominations for the CAPE awards were made from June to August. A panel of Cintas representatives evaluated the nominations based on their compelling nature and the quality of service and dedication of the nominee. Sterling is one of 10 award winners chosen from nearly 800 submissions nationwide.
Sterling’s nomination highlights a number of her accomplishments since joining OMC – Baton Rouge in 2022. She is well known for connecting with individual patients, remembering the names and room numbers, and cleaning their rooms according to personal preferences. When rooms were cleaned once patients checked out, Sterling accepted feedback during inspections of her work and insisted that she personally correct any deficiencies.
In her current role as the hospital’s lead linen aide, Sterling is credited with holding her team to a high standard and improving the department’s efficiency, as well as sharing information to help her department provide the best service possible to every patient. She also takes part in Ochsner’s new certified onboarding ambassador program, serving as a “buddy” for new hires during the first six months of their employment.
“Ochsner’s culture allows me to do my best every day, and every day is different,” Sterling says. “We attack challenges head-on and as a team. There is also opportunity for growth and learning, which I love.
To schedule an appointment at any Ochsner location, call 866-624-7637 or visit www.ochsner.org/info. Online appointments are available through the MyOchsner patient portal.
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About Ochsner Health
Ochsner Health is the leading nonprofit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 13 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years. Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region. In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries. Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians. To learn more about how Ochsner empowers people to get well and stay well, visit https://www.ochsner.org/.
