Ochsner Health System Launches Ochsner Anywhere Care, Powered by American Well

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NEW ORLEANS – Ochsner Health System announced the launch of Ochsner Anywhere Care, a consumer-facing virtual visit platform for urgent care visits. In partnership with leading telehealth platform, American Well®, Louisianans can now connect with board-certified primary care providers for secure, live, on-demand video visits.

Telehealth is one of the fastest growing areas of healthcare, with about half of healthcare organizations across the country using some form of telemedicine technology and 66 percent of Americans willing to have a video visit with a doctor.[1]

“Ochsner has been a leader in telemedicine within the hospital setting for nearly a decade. In today’s modern healthcare landscape, we wanted to expand that concept by giving patients a variety of options that complement traditional in-person visits when considering where to go for care,” said Dr. David Houghton, Medical Director, Ochsner CareConnect 360. “Ochsner Anywhere Care offers immediate, around-the-clock access to convenient, non-emergency care services virtually via smartphone, tablet or computer from the comfort of someone’s home or office.”

“We’re thrilled to partner with Ochsner on this shared vision to help patients lead healthier lives by increasing access to convenient and high-quality care,” said Bill Conway, General Manager Provider Solutions at American Well. “Ochsner has long been a pioneer in bringing digital solutions to patients; we look forward to our continued collaboration, as Ochsner’s telehealth program expands throughout the health system, across departments and specialties.”

How It Works

Ochsner Anywhere Care users can instantly connect with providers through a secure, interactive video via their smartphone, tablet or personal computer from home, work, or on the go. It’s an integrated and streamlined experience delivered through a free Ochsner Anywhere Care mobile app on iOS or Android or online through a computer www.ochsner.org/anywherecare.

During the virtual visit, providers and patients communicate through video, and providers can diagnose, prescribe medications, as needed, and suggest follow-up care. If follow-up care or further testing is necessary, Ochsner Anywhere Care providers will refer patients back to their regular Ochsner care team – or can recommend a new Ochsner physician when a new relationship is needed. One of the most important aspects of Ochsner Anywhere Care is the link it creates back to a patient’s electronic medical record. After every virtual visit, an after-visit summary will be added to Epic – Ochsner’s integrated electronic health record system – so that their care team have direct access to the information.

Additional information on the offering:

  • Ochsner Anywhere Care is now available 24 hours a day, 7 days a week, for $54 per visit for urgent care needs and expects to expand into additional specialties over time.
  • Ochsner Anywhere Care users can receive medical advice and treatment for low-acuity conditions like sore throat, stomach aches, earache and fever.
  • Ochsner provides access to convenient, quality healthcare in a variety of settings including Ochsner Anywhere Care virtual visits, primary care clinics, urgent care centers or emergency departments for more severe and life-threatening conditions.
  • Click here to learn more about where to receive the right care at the right time.

In addition to Ochsner Anywhere Care, Ochsner also offers virtual online options for outpatient services including: second opinion virtual visits for certain conditions and follow-up visits for certain sub-specialties.

About Ochsner Health System

Ochsner Health System is Louisiana’s largest non-profit, academic, healthcare system. Driven by a mission to Serve, Heal, Lead, Educate and Innovate, coordinated clinical and hospital patient care is provided across the region by Ochsner's 30 owned, managed and affiliated hospitals and more than 80 health centers and urgent care centers. Ochsner is the only Louisiana hospital recognized by U.S. News & World Report as a “Best Hospital” across three specialty categories caring for patients from all 50 states and more than 80 countries worldwide each year. Ochsner employs more than 20,000 employees and over 4,500 employed and affiliated physicians in over 90 medical specialties and subspecialties, and conducts more than 700 clinical research studies. Ochsner Health System is proud to be a tobacco-free environment. For more information, please visit ochsner.org and follow us on Twitter and Facebook.

About American Well

American Well is a leading telehealth platform in the United States, connecting the nation’s largest hospitals, insurers, employers, and consumer electronics companies for the purpose of delivering healthcare anywhere. Highly-rated by KLAS for “ease of use” in the 2017 Telehealth Virtual Care Platforms report,* American Well is transforming healthcare by creating a first-of-its kind telehealth marketplace, the Exchange™, to deliver medical care seamlessly through technology. With its strong partnerships in the U.S. and global markets, as well as its direct-to-consumer service Amwell®, the company connects millions of people to the doctors they trust for live video visits for everything from urgent care to chronic care management and healthy living.

American Well's software platform has the built-in capability for hospitals and healthcare providers to deliver care digitally, reaching beyond geography, with wrap around turn-key services to extend care beyond the four walls of a hospital and into the hands of consumers. With a decade of experience, American Well powers telehealth solutions for over 130 health systems comprised of 2,000 hospitals and 55 health plan partners with over 7,000 employers, covering over 150 million lives, and helping 1 in 3 Americans get the care they need, when and where they need it most. For more information, please visit AmericanWell.com.

American Well, Amwell and The Exchange are registered trademarks or trademarks of American Well Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners.

*Telehealth Virtual Care Platforms 2017, September 2017, © KLAS 2018 www.klasresearch.com

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